KANE, H.; WARD, M.; ANGELA FERRANTE, A. L. Technique 20: Emotion Management, Emotion Work, Feeling Rules, Emotional Socialization, Work, Gender. TRAILS: Teaching Resources and Innovations Library for Sociology, Washington DC: American Sociological Association., 2010. Disponível em: https://trails.asanet.org/article/view/technique-20-emotion-management-emotion-work. Acesso em: 31 jan. 2023.