@article{Kane_Ward_Angela Ferrante_2010, place={Washington DC: American Sociological Association.}, title={Technique 20: Emotion Management, Emotion Work, Feeling Rules, Emotional Socialization, Work, Gender}, url={https://trails.asanet.org/article/view/technique-20-emotion-management-emotion-work}, abstractNote={Teaching Objectives/Student Learning Outcomes: To show students how the social world shapes emotional responses. Everyday beliefs about emotions suggest that they simply arise from biology, individual psychology, or a "core self." Thus, the guiding question for that day would be: What do emotions tell us sociologically? To demonstrate that emotions also reveal something about a social situation (what Hochschild identifies as the "signal function" of emotions). To promote discussion about how all people manage emotions in interaction, how emotion work can have long-term, "de-sensitizing" consequences, and how managing emotions have different consequences for different people. The instructor can discuss how emotion work is related to social power and is raced, classed, and gendered.}, journal={TRAILS: Teaching Resources and Innovations Library for Sociology}, author={Kane, Heather and Ward, Matthew and Angela Ferrante, Angela Luvara}, year={2010}, month={Apr.} }