Technique 20: Emotion Management, Emotion Work, Feeling Rules, Emotional Socialization, Work, Gender
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Teaching Objectives/Student Learning Outcomes:
To show students how the social world shapes emotional responses. Everyday beliefs about
emotions suggest that they simply arise from biology, individual psychology, or a “core self.”
Thus, the guiding question for that day would be: What do emotions tell us sociologically? To
demonstrate that emotions also reveal something about a social situation (what Hochschild
identifies as the “signal function” of emotions). To promote discussion about how all people
manage emotions in interaction, how emotion work can have long-term, “de-sensitizing”
consequences, and how managing emotions have different consequences for different people. The instructor can discuss how emotion work is related to social power and is raced, classed, and gendered.
Heather Kane, University of North Carolina at Chapel Hill
Angela Luvara , Angela Ferrante
Teaching and Learning in Sociology
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